Email us for API access and errors, app, website, color data, and resource-pack questions.
FASTEST CONTACT
support@chinesecoloratlas.comPlease allow 1-3 business days for a reply. App Store review, resource delivery, and privacy requests are prioritized.
For Chinese Color Atlas Base plugin questions, include your Figma desktop version, the action you used, the selected layer type, what you expected, what happened, and a screenshot when possible. The plugin has no network access, so purchase or account information is not required for Base support.
Open the Figma plugin page →For Colors of China / Chinese Color Atlas iOS app questions, include your device model, iOS version, app version, and a short description of what happened.
Photo extraction is processed on device. If you have a privacy question or want us to delete support emails you sent, contact us from the same email address.
For color-name corrections, source citations, broken pages, or export-file issues, send the color page URL and the source you want us to review.
If you bought a resource pack, include the order email, product name, and the issue you are seeing so we can locate the purchase quickly.
To request API activation, email us from the address used for your order and attach only the customer.public.jwk public-key file. Once payment has been manually verified and we have received a valid public key, we will send the encrypted API key within 24 hours. For an API error, include its requestId and error code. Never send your private key or API key.