support@chinesecoloratlas.com
Refund Policy
Refund expectations for Chinese Color Atlas digital resource packs.
Digital resource-pack downloads
Chinese Color Atlas resource packs are digital downloads published by Chroma Cathay, a TOTM Tech studio, and delivered through Polar checkout and the Polar Customer Portal.
Publisher and product
Publisher: Chroma Cathay. Parent organization: TOTM Tech. Product: Chinese Color Atlas. Support contact: support@chinesecoloratlas.com.
Refund eligibility
Because downloads are digital goods, refunds may be limited once files have been delivered or accessed. If you purchased the wrong pack or cannot access the files, contact support.
Quality issues
If a delivered file is corrupted, missing, or materially different from the product description, contact support and we will provide a replacement or evaluate a refund.
How to request help
Email support@chinesecoloratlas.com with your order email, product name, and a short description of the issue.
API subscription questions
The refund information on this page applies to digital resource-pack downloads only; it does not set refund terms for API subscriptions. If you have a question about an API subscription or which policy applies, contact support from the email address used for your order.
Contact us at support@chinesecoloratlas.com.